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Policies

For any business to operate effectively and efficiently, some governing policies are required. Below you’ll find Border Park Organics’s policy statements.

DELIVERY POLICY

After ordering online and paying your deposit and freight costs, you will receive an email confirmation with your order details. We will normally confirm receipt of your order within a few minutes of ordering.

We aim to send your meat order to your chosen pickup point on the delivery date specified.

If, for some reason, items from your meat order are unavailable, we will email to let you know, and make a suitable arrangement with you.

If you have any questions about your delivery please contact us via the contact form.

PRIVACY POLICY

Introduction

Border Park Organics regards customer privacy as an important part of our relationship with you, our customer. The following privacy policy applies to all Border Park Organics users, and conforms to Internet privacy standards.

If you have a question or concern regarding this statement, please contact Josh and Peri McIntosh here or ring us on 08 8587 2192.

Collection of Information

In our operation of this Border Park Organics website, we may require information from you to provide the best service possible. Selected data may also be retained, particularly in regard to sales, support and accounts, including Email.

Any information we collect at Border Park Organics website is collected via correspondence from you or your company and may be via phone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details we might collect from you as our valued Border Park Organics customer are required for us to provide you with our quality products and/or our high standard of customer service. Correspondence may be retained to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

In this and in other aspects of operating our website, we follow generally accepted industry standards to protect the your personal information submitted to us either during transmission or subsequently.

As mentioned above, if you have any questions about security on our Website, please email us ring us 08 8587 2192.

Access to Collected Information

If your personal information changes, or if you no longer desire our service, you may correct, update, delete or deactivate your link with us by email.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Border Park Organics uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time you as a customer wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us.

Third Parties

Border Park Organics may at its discretion use a third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. If any third party that is not our agent/service provider wants to access your personal information, you will be notified when your personal information is collected , so that you can make an informed choice as to whether or not you wish to share your information with that party.

These third parties are prohibited from using your personally identifiable information for any other purpose. Border Park Organics does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Border Park Organics site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of https://borderparkorganics.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

SECURITY POLICY

Border Park Organics uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Border Park Organics or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Border Park Organics.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

For any other concerns that you may have, please feel free to contact us.

REFUND/RETURNS POLICY

We strive to provide all our customers with high quality organic, pasture-fed meat and produce. Not only is our meat is free from added growth hormones or antibiotics, it has lifetime traceability.

You should enjoy a high standard of quality if you follow the cooking recommendations for the cuts of meat purchased.

In the unlikely event that you have received a product you are unhappy with due to quality or error, please contact us within 14 days of receiving your order.

Due to our determination to provide customers with high quality produce and service, we will contact you to discuss the matter personally. We may also require that you keep a sample of the meat in question so we can arrange to collect it and investigate the issue further.

Each complaint will be addressed promptly on an individual basis.

We are committed to ensuring that you truly do enjoy quality produce from our family to yours.

Please Note:

Due to the perishable nature of the meat products we sell, we unfortunately cannot accept returns for change of mind.

This will not affect your statutory rights in your relationship with us.

See all we offer at Border Park Organics or use our custom filter to view all our products at our online shop. You can also peruse our yummy recipes for great meals or view our blog posts for interesting articles and updates. Drop us a line via the contact form if you have any questions.