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Delivery and Collection Information

Thank you for your recent meat order from Border Park Organics!

Very soon your order will be processed, packed, weighed and start it’s journey towards you 🙂  

Now is the time to prepare your freezer and freezer bags!

And to inspire you, you may want to have a peek at some recipes from our blog to to make when you receive your meat.

  • If you’re new to purchasing meat in bulk, we’ve got some important info to share about shelf-life and packaging hacks. 

    1. None of our meat products contain any preservatives. It’s really important that you refrigerate or freeze your items as soon as you receive them to maintain their freshness.

    Cook/freeze immediately: sausages, meat/organ mince, bones and organs

    Cook/freeze within 2 days: uncryvoaked roasts, steaks and chops, regular mince, suet

    Cook/freeze within a week: cryovaked cuts of meat (other than organ mince and organs)

    2. We recommend leaving only the meat you’ll use in the next two days in your fridge (and freeze the rest). It’s much better having to defrost a package of meat rather than needing to toss it out because it’s languished too long in your fridge 😉

    3. To save costs, our meat is sold in bulk packages rather than portioned amounts, so you’ll need to set aside some time to package your meat into sizes that suit your family. New here? Check out our Packaging FAQs to see how your meat will be packaged when you receive it (and how much freezer space to allow). At the most you’ll need up to 45 minutes to bag, label and stash your spoil! 

  • Let’s talk about cooking our sausages because it’s the go-to meal on delivery day.

    Our sausages remain one of the most popular items we sell. But they need to be cooked a little differently to get the best results.

    We recently posted out our simple ‘how to cook our sausages’ cooking card to all new customers. We hope it’s now stuck on your fridge or near your BBQ!

    However, if you haven’t already received your copy, we’d love to mail you another (and can email you a copy to have on hand straight away!).   

    Just let us know your postal address and we’ll send it off promptly. 

Use the quicklinks below to jump to the info relevant to you.

HOME DELIVERIES

When will My Delivery be? 

We’ll notify you of your specific delivery date by text or email a few days prior to delivery. You can also view the delivery dates for your area on our website here

Most home deliveries will be made between 10am – 3pm on your delivery day. 

It is not possible to give you an exact delivery time due to the courier’s varied schedule and traffic conditions. In addition, drivers are unable to send an SMS to give you an estimated delivery time, or to indicate your order has been delivered.   

If you’ll be out during delivery day and need confirmation if your order has been delivered, you can text us on 0417 197 790 and we’ll follow up whether or not your delivery has been made. Please be aware that during busy seasons on the farm, we may not be able to assist in this manner.  

What to Expect on Delivery Day: 

  1. A signature is needed from the person who collects your order.  Need to pop out for a short time? The courier is able to ‘safe drop’ your order. Typically this will be on your front verandah. If you’d prefer a different ‘safe drop’ spot, please let us know by no later than the Monday of delivery week.   
  2. Depending on the quantity you ordered, your meat will be sent in a very large box to minimise freight costs (unless otherwise requested). These large boxes may weigh up to 22kg and are a 2 person lift. (Box dimensions are 45cm long, 33cm high and 31cm deep). We advise having another adult available to help collect your order and bring it into your home.  
  3. You are not required to make your final payment before you collect your meat. If you’ve ordered from our public shop (as opposed to being a CSA member), the exact weights of your meat order will be used to calculate your Final Invoice. This will emailed to you in the days (or weeks!) following your meat collection.  Our CSA members, on the other hand, have the benefit of a monthly payment option 🙂 
  4. Your freight costs have been paid when you placed your order, so you don’t need to have any cash on hand when you receive your meat. 

Need to Change your Delivery Address? 

We need to submit all customer and delivery details to the courier by the Monday of delivery week at the latest. 
If for some reason you need to change your delivery address or other information, please do so prior to the Monday of delivery week. Any alterations you request after this time may not be possible. 

COLLECTION FROM A SET LOCATION or HOME HUB

What is a Home Hub and How does it Work? 

In order to save you on freight costs, we may suggest that you collect your order from the home of another customer who lives nearby. If this happens, we’ll provide you with the name, address and phone number up to a week before your meat order is due for delivery. 

On delivery day, we’ve asked each Home Hub host to send an SMS to those customers waiting for their orders. If for some reason you haven’t heard from the host by 3pm on delivery day, please make contact with them. If you’re unable to locate your order, please get in touch with us, and we may be able to help.  

When will My Collection be? 

We’ll notify you of your specific collection date, collection point address and phone number plus an approximate delivery window by text or email a few days prior to delivery. You can also view the delivery dates for your area on our website here

It is not possible to give you an exact delivery time due to the courier’s varied schedule and traffic conditions. Drivers are also unable to send an SMS to give you an estimated delivery time, or to indicate your order has been delivered.   

In addition, if you’re collecting from a shop or office, please be aware that the staff are typically busy, and may be unable to send an SMS letting you know your order has arrived.

It is up to you to contact them to see if your order has been delivered. 

What to Expect on Collection Day: 

  1. Before leaving to collect your order, we suggest you call the collection location to check if your order has arrived. It’s possible that the courier has been delayed and we know you don’t have time to sit around waiting for the truck to arrive! 
  2. Most delivery locations DO NOT have cool room facilities. Therefore we recommend that you collect your order as soon after delivery as possible. 
  3. Depending on the quantity you ordered, your meat will be sent in a very large box to minimise freight costs (unless otherwise requested). These large boxes may weigh up to 22kg and are a 2 person lift. (Box dimensions are 45cm long, 33cm high and 31cm deep). We advise having another adult available to help collect your order and bring it into your home.  
  4. You are not required to make your final payment before you collect your meat. If you’ve ordered from our public shop (as opposed to being a CSA member), the exact weights of your meat order will be used to calculate your Final Invoice. This will emailed to you in the days (or weeks!) following your meat collection.  Our CSA members, on the other hand, have the benefit of a monthly payment option 🙂 

Need to Change your Collection Point? 

We need to submit all customer and delivery details to the courier by the Monday of delivery week at the latest. 
If for some reason you need to change your collection point or other information, please do so prior to the Monday of delivery week. Any alterations you request after this time may not be possible. 

Can’t Collect Your Order Soon after Delivery?  

If you’re unable to collect your order from the collection point in a timely manner, it is your responsibility to notify the collection point of this, and to make alternative arrangements with them. Remember it’s unlikely they have cool room facilities.  

ON-THE-GO PICKUPS

When will My ‘On-the-Go’ Pickup be? 

We’ll notify you of your specific On-the-Go pickup date, time window  and courier phone number by text or email a few days prior to delivery. You can also view the delivery dates for your area on our website here

Most pick-ups will be made between 9am – 3pm on your delivery day. 

It is not possible to give you an exact delivery time due to the courier’s varied schedule and traffic conditions. In addition, most drivers are unable to send an SMS to give you an estimated meet-up time.    

What to Expect on Pickup Day: 

  1. It is your responsibility to be on time to meet the courier at the nominated time. The driver is unable to wait long at each point along the delivery route. 
  2. A signature is needed from the person who takes delivery of your order.    
  3. Depending on the quantity you ordered, your meat will be sent in a very large box to minimise freight costs (unless otherwise requested). These large boxes may weigh up to 22kg and are a 2 person lift. (Box dimensions are 45cm long, 33cm high and 31cm deep). We advise having another adult available to help collect your order and bring it into your home.  
  4. You are not required to make your final payment before you collect your meat. If you’ve ordered from our public shop (as opposed to being a CSA member), the exact weights of your meat order will be used to calculate your Final Invoice. This will emailed to you in the days (or weeks!) following your meat collection.  Our CSA members, on the other hand, have the benefit of a monthly payment option 🙂 
  5. Your freight costs have been paid when you placed your order, so you don’t need to have any cash on hand when you collect your meat. 

Need to Change your Collection Point? 

We need to submit all customer and delivery details to the courier by the Monday of delivery week at the latest. 
If for some reason you need to change your collection point or other information, please do so prior to the Monday of delivery week. Any alterations you request after this time may not be possible. 

Missed the Courier? 

If you were unable to meet the courier at the pre-determined location, your order will be taken back to the depot. It is your responsibility to make contact with the courier and make alternative arrangements. Please be aware that depots are open Monday – Friday, so collection on a Saturday isn’t possible. 

Confused? Got a Question?

If you have any questions, don’t hesitate to get in touch via the contact form.

Alternatively, you can call us directly on (08) 8587 2192.

Return to the home page to see all on offer at Border Park Organics.